At fashomax.store, your satisfaction means everything to us. We are
passionate about bringing you the latest style trends in clothing and accessories for
everyone. If your experience falls short of expectations, we’re here to make it right with
our clear and fair refund policy.
Eligibility for Refunds
- Refunds are available for clothing and accessories that arrive defective, damaged, or
incorrectly shipped from fashomax.store.
- Items must be returned in unworn and unused condition, with all original tags,
packaging, and accessories included.
- Refund requests must be initiated within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Email our customer support at support@fashomax.store or use the Contact Us form. Please include your order number, a short
description of the issue, and clear photos if applicable.
-
Review: Our support team will review your request and let you know if it
qualifies for a return. You will receive detailed return instructions if approved.
-
Return: Send the product to us according to the provided instructions. If your
item is defective, damaged, or you received the wrong product, return shipping is
free. In all other cases, return shipping may be at your expense.
Refund Process
- We'll update you as soon as we receive and inspect your returned item to confirm refund
approval.
- If your refund is approved, it will be processed within 5 business days to your
original payment method.
- Original shipping charges (if any) are refundable only if the order was defective or
incorrectly shipped.
Non-Refundable Items
- Products that show signs of use, wear and tear, or are not returned in their original
packaging and condition.
- Personalized, custom-made, clearance, or final sale items.
- Requests initiated more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit for your clothing
purchase instead of a refund? Just mention your preference when you reach out to our
customer service team!
Questions or Concerns?
If you have any questions or need assistance with your order or our policy, please contact us or email support@fashomax.store. We're always here to
help you shop confidently at Fashomax.
